Terms & Conditions

These terms and conditions relate to the HNBC Club Shop

Prices

Prices shown on this website are valid for 30 days from date of display, unless another date is shown, and include postage and packing.  All payments shall be made in pounds sterling, or if paid in your local currency by card, will be converted into sterling by your card issuer.

Cancellation

In accordance with the Distance Selling Regulations, you may cancel your order by post or email, but not by phone.  If we receive your notice of cancellation before the goods are dispatched, we will cancel your order and refund your money within 30 days.  If the goods have already been dispatched, you may cancel the order within 14 days of receiving the goods.

Delivery

We endeavour to dispatch your goods within 5 working days but at certain times it may be longer in which case we will email you to notify you. You may view the status of your order in the My Account section of this website when you are logged in.

Refunds and Exchanges

Non-faulty goods

If you are not entirely satisfied with your purchase, please advise us by contacting us within 3 days of receipt, preferably by phone or email.  We will then ask you to return the goods.  We will be pleased to exchange your purchase for a similarly priced item, or a more expensive item on payment of the difference, or make a full refund including the original postage charge for delivery to you.  Please note that we do not reimburse the cost of you returning the goods to us.

Faulty goods

Please return the goods within 3 days of receipt, and advise us if you wish to exchange your purchase for a similarly priced item, or a more expensive item on payment of the difference, or receive a full refund.  We will pay your postage costs for returning faulty goods to us, and if you opt for a refund, also the original postage charge for sending the goods out to you.

Copyright

All our products are copyrighted by either the author or publisher.  You may use the items for private and domestic use only.  You must NOT copy or publish the items (hard copy or digitally) without written permission from us, except for the very limited circumstances permitted by English law.

Jurisdiction

By placing an order with us, you agree to these terms and conditions, and that any disputes will be settled solely in accordance with the laws of England.

UK customers - your statutory rights are not affected by these provisions.

Last updated 17th April 2016